1. Information we collect
We collect information you provide directly to us — such as your name, email address, phone number, and payment information when you create an account or make a booking. We also collect information automatically when you use our services, including usage data, IP address, browser type, and cookie identifiers.
2. How we use your information
We use the information we collect to process bookings and visa applications, send you confirmations and updates, provide customer support, personalise your experience, and improve our services. We do not sell your personal data to third parties.
3. Data sharing
We share your information only with service providers necessary to operate our platform — including payment processors, activity operators, and government visa authorities. All third parties are contractually required to protect your data and use it only for the specified purpose.
4. Cookies
We use cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how our services are used. You can control cookies through your browser settings, although disabling certain cookies may affect platform functionality.
5. Data retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at privacy@trippatron.com.
6. Security
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.
7. Your rights
Depending on your location, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at privacy@trippatron.com.
8. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform at least 30 days before the change takes effect.
9. Contact
If you have questions about this Privacy Policy, please contact us at privacy@trippatron.com.